Contact
Send us an email
customersupport@brookandbarrel.com
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417-414-0223
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Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
Flat Rate Shipping of $18.10 Including Alaska & Hawaii (International Orders Not Accepted At This Time)
FREE SHIPPING For Orders Over $200
Which payment methods are accepted in the Online Shop?
We accept all major credit and debit cards, checks and Paypal.
We only accept payment in cash for Local Orders. If your order qualifies for local delivery you will be given the option to pay with cash upon delivery.
How long will delivery take?
depending on delivery destination and shipping method, the average delivery times are,
USPS PRIORITY: 3 – 5 Days
USPS GROUND: 7 – 14 Days
UPS GROUND: 7 – 10 Days
UPS NEXT DAY AIR: 1 – 3 Days
FREE SHIPPING: 7 – 14 Days
LOCAL FREE SHIPPING: 2 – 4 Days
LOCAL NEXT DAY DELIVERY: 1 – 2 Days
How secure is shopping in the Online Shop? Is my data protected?
Your Data is never viewed, stored or shared within this site. All data is encrypted within the private server for processing and verification by the merchant. It is never viewed and is kept securely encrypted by standard security protocol.
What exactly happens after ordering?
Once Your Payment has been securely confirmed by the merchant, your order will be processed by Brook & Barrel Farms and shipped with the carrier by the method within your specifications.
Do I receive an invoice for my order?
Once you have placed an order you will receive notification that your order has been received and is in processing. Once your order has been processed, you will receive confirmation of shipment with a tracking and confirmation number.
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